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[RTC01]

Edit: Resolved.

[Holly8]

Hi, it's been over a month and i haven't received my refund for the discontinued shared hosting as yet .did anyone receive their refund?. i lost all my data because snoork lost all their backup. it's been a year since i backup data so i had to also rely on internet archive. i put my sites on maintenance because it's too stressful to put up the rest of my content.i have about 100-200 games that needs to be reuploaded for my arcade site.there are some articles that i made for my sites that can't be recovered because i never publish them to public .it's always important to make backups because you can never know what can happen to your host.

[jjohnson777]

At least they responding to you.  I had 2 dedicated servers down since June 1st.  They yet to restore service.  You think I get better support than people on shared hosting.  They renew cpanel licenses month at time.  So not been able access or make own backups due invalid licenses.  Only good news they so bad they yet to cancel 5 of my servers but only one paid for been down sine June 1st.  They autoclose tickets every 5 days so have to keep replying.

If use Snoork might be best to move elsewhere they gone downhill this year.

Only good thing about this made up my mind on business choice should of made 18 months ago.  Due not being able edit sites or access email good chance lose what pay processors or merchant accounts got left.  Add that fact can not move said sites might as well close them they just costing me $600-800 a month between server and domain renewal cost.  I do want to keep one servers with my traffic exchanges if they will ever respond to me.

[Holly8]

At least they responding to you.  I had 2 dedicated servers down since June 1st.  They yet to restore service.  You think I get better support than people on shared hosting.  They renew cpanel licenses month at time.  So not been able access or make own backups due invalid licenses.  Only good news they so bad they yet to cancel 5 of my servers but only one paid for been down sine June 1st.  They autoclose tickets every 5 days so have to keep replying.

If use Snoork might be best to move elsewhere they gone downhill this year.

Only good thing about this made up my mind on business choice should of made 18 months ago.  Due not being able edit sites or access email good chance lose what pay processors or merchant accounts got left.  Add that fact can not move said sites might as well close them they just costing me $600-800 a month between server and domain renewal cost.  I do want to keep one servers with my traffic exchanges if they will ever respond to me.

That's sad. You have more to lose than me. They try to get me to take their VPS. I wrote to them again on Sep 1 and they aren't responding to me too. I always thought that you guys got better service so i'm surprise to hear that.

[jjohnson777]

Well I stopped paying.  No point not had service 3-4 months.  No replies.  Tempted to sue them but destroying there business might just be more fun.

EMS uses them.  And can not move due there refusal to supply valid cpanel licenses.  They not been paying for cpanel licenses bulk of year so can not run backups and leave.  So they destroying people and seem to not care.

So if use them might want to prepare for when they go out of business.

[Holly8]

Dear all Snoork lock me out of my account!  . I try to login yesterday to send another ticket but it didn't work. I even did the send password to my email to see if my account still exists but no mail was sent to my address. I have been polite to them the whole time in messages even though they didn't gave me my refund. I realize that they only responded to me before to get me to miss the deadline to report them on paypal to get money back. I reported them to paypal right away after i notice that i'm lock out of my account. They never planned to give me my money back so I'll let paypal handle it. I recommend that everyone report to paypal to get your money back. I see that they still log into this site. They obviously lock me out because of my posts and for sending them tickets about my refund in snoork account.